FAQ

The most frequently asked questions + answers! :)

39 articles

Written by David Rice and Elias Schrank

What is Carro?

Why Carro? What is the value of Carro? Video + article!

Written by David Rice. Updated over a week ago

Can I use Carro While my Store is Paused?

Using Carro on Shopify's "Pause & Build" plan.

Written by Elias Schrank. Updated over a week ago

How do I Launch Carro's Brand Partnerships?

Carro lives underneath the sales channel tab on the left-hand side of your Shopify dashboard, not in your apps.

Written by David Rice. Updated over a week ago

How does Brand Partnerships work?

A brief overview of how Carro's Brand Partnerships works.

Written by David Rice. Updated over a week ago

4 Ways to Merchandise Products On Your Online Store

Best practices for merchandizing Carro products.

Written by David Rice. Updated over a week ago

Does Carro Process Payments?

Distinguishing Carro's payment processor.

Written by Elias Schrank. Updated over a week ago

What is the Requests Tab?

How to review and accept partnership requests.

Written by David Rice. Updated over a week ago

How Much Does Carro Cost?

Pricing tiers and more!

Written by David Rice. Updated over a week ago

3 Ways to Promote Products Online with Carro.

Best practices for advertising Carro products.

Written by David Rice. Updated over a week ago

Changing Your Products' Availability on Carro

How to make products available or unavailable for Brand Partnerships - can I choose which products are available to retailers?

Written by David Rice. Updated over a week ago

Managing Your Contact Information.

Where to find and update your contact information

Written by David Rice. Updated over a week ago

What is the Partners tab?

How can I contact my partner?

Written by Elias Schrank. Updated over a week ago

Auto-Teardown System - Why Are Carro Products Being Archived From my Store?

Product(s) in your store have been removed from the Carro network and are no longer available to sell.

Written by David Rice. Updated over a week ago

How do Discount Codes Work and Affect Revenue Splits?

What happens if the retailer offers a discount code.

Written by David Rice. Updated over a week ago

How Do We Know Our Data Is Safe?

Privacy & security of your data.

Written by David Rice. Updated over a week ago

What Permissions Does Carro Need and Why?

What permissions do you grant to Carro for Brand Partnerships, and why?

Written by David Rice. Updated over a week ago

Does Carro Share the Barcode (ISBN, UPC, GTIN, etc.) Between Partners?

Yes, the SKU barcode will be shared.

Written by David Rice. Updated over a week ago

What is a Verified Badge on Carro?

All you need to know about verified badges!

Written by David Rice. Updated over a week ago

How are Partners Selected?

Choosing your Carro partners.

Written by David Rice. Updated over a week ago

Can Carro Support my Product Description Page's Custom Code?

How Carro handles your custom code on product description pages.

Written by Elias Schrank. Updated over a week ago

Can I Only be a Retailer or Supplier, or can I Choose Both?

You can do both!

Written by David Rice. Updated over a week ago

What Are Inventory Buffers?

How to change inventory buffers.

Written by David Rice. Updated over a week ago

How Can I View my Brand's Profile in the Directory?

Finding and displaying your profile to see how it would look to retailers.

Written by Elias Schrank. Updated over a week ago

Does Carro Interfere With 3rd Party Apps?

Will Carro work with other apps?

Written by David Rice. Updated over a week ago

What is Kept in Sync Between the Retailer and Supplier Store?

Syncing inventory, product images/descriptions, and prices.

Written by David Rice. Updated over a week ago

Shopify Inventory Options: Track Quantity & Continue Selling When Out of Stock.

How do "Track inventory" & "Continue selling when out of stock" settings affect your partnerships?

Written by David Rice. Updated over a week ago

Does Carro Support Back-Orders/Pre-Orders?

Written by David Rice. Updated over a week ago

Can I set Different Revenue Splits for Different Partners?

Yes, here's how!

Written by David Rice. Updated over a week ago

How can my Store be GDPR and CCPA Compliant When Using Carro's Brand Partnerships?

What are my responsibilities under GDPR or CCPA?

Written by David Rice. Updated over a week ago

Can I Sell Digital Goods With Carro Brand partnerships?

Does Carro work with non-physical items?

Written by Elias Schrank. Updated over a week ago

Will Carro Slow Down My Site?

Site performance will not be affected.

Written by David Rice. Updated over a week ago

Can I Sell Carro-Powered Products on Marketplaces Outside of Shopify?

Selling supplier products on third-party platforms.

Written by Elias Schrank. Updated over a week ago

Inventory Syncing

Is the inventory synced between the retailer's and the supplier's stores?

Written by David Rice. Updated over a week ago

What is Brand Pairing?

What does a brand pairing specialist provide?

Written by Elias Schrank. Updated over a week ago

How Can I Give an Employee Access to Carro?

Allowing an employee to access Carro without accessing your entire Shopify account.

Written by David Rice. Updated over a week ago

Which Countries can use Carro's Brand Partnerships?

Does Carro work for international brands?

Written by David Rice. Updated over a week ago

What are Featured Brands & How do I Become Featured?

Want your brand highlighted as a Carro Featured Brand? Here's how.

Written by Elias Schrank. Updated over a week ago

How do I end my Relationship With Another Brand?

How to cancel a partnership.

Written by David Rice. Updated over a week ago

How can I Browse the Directory?

Can I browse the Carro Directory without installing?

Written by Elias Schrank. Updated over a week ago