FAQ

The most frequently asked questions + answers! :)

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29 articles in this collection
Written by David Rice and Elias Schrank

What are Carro's Brand Partnerships?

What is the real value of Carro? Video + article!
David Rice avatar
Written by David Rice
Updated over a week ago

How does Brand Partnerships work?

A brief overview of how Carro's Brand Partnerships works.
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Written by David Rice
Updated over a week ago

How Much Does Carro Cost?

Pricing tiers and more!
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Written by David Rice
Updated over a week ago

What is the "My Partners" tab?

How can I contact my partner?
Elias Schrank avatar
Written by Elias Schrank
Updated over a week ago

How Do We Know Our Data Is Safe?

Privacy & security of your data.
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Written by David Rice
Updated over a week ago

What Permissions Does Carro Need and Why?

What permissions do you grant to Carro for Brand Partnerships, and why?
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Written by David Rice
Updated over a week ago

How Can I Change my Subscription?

Here's how to upgrade or downgrade your Carro plan.
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Written by David Rice
Updated over a week ago

Can I Only be a Retailer or Supplier, or can I Choose Both?

You can do both!
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Written by David Rice
Updated over a week ago

What is a Verified Badge on Carro?

All you need to know about verified badges!
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Written by David Rice
Updated over a week ago

How are Partners Selected?

Choosing your Carro partners.
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Written by David Rice
Updated over a week ago

Can Carro Support my Product Description Page's Custom Code?

How Carro handles your custom code on product description pages.
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Written by Elias Schrank
Updated over a week ago

Product Syncing Feature

What is the product syncing option?
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Written by David Rice
Updated over a week ago

How To Access Carro as a Supplier VS Retailer?

Is the experience different for either role?
Elias Schrank avatar
Written by Elias Schrank
Updated over a week ago

How Can I View my Brand's Profile in the Directory?

Finding and displaying your profile to see how it would look to retailers.
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Written by Elias Schrank
Updated over a week ago

Does Carro Interfere With 3rd Party Apps?

Will Carro work with other apps?
David Rice avatar
Written by David Rice
Updated over a week ago

Changing Your Products' Availability on Carro

How to make products available or unavailable for Brand Partnerships - can I choose which products are available to retailers?
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Written by David Rice
Updated over a week ago

What is Kept in Sync Between the Retailer and Supplier Store?

Syncing inventory, product images/descriptions, and prices.
Elias Schrank avatar
Written by Elias Schrank
Updated over a week ago

Can I set Different Revenue Splits for Different Partners?

Yes, here's how!
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Written by David Rice
Updated over a week ago

How do Discount Codes Work and Affect Revenue Splits?

What happens if the retailer offers a discount code.
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Written by David Rice
Updated over a week ago

How can my Store be GDPR Compliant When Using Carro's Brand Partnerships?

If an order made through Carro shares their information with a supplier, how do I need to disclose this information to them?
David Rice avatar
Written by David Rice
Updated over a week ago

Can I Sell Digital Goods With Carro Brand partnerships?

Does Carro work with non-physical items?
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Written by Elias Schrank
Updated over a week ago

Will Carro Slow Down My Site?

Site performance will not be affected.
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Written by David Rice
Updated over a week ago

Inventory Syncing

Is the inventory synced between the retailer's and the supplier's stores?
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Written by David Rice
Updated over a week ago

What is Brand Pairing?

What does a brand pairing specialist provide?
Elias Schrank avatar
Written by Elias Schrank
Updated over a week ago

How Can I Give an Employee Access to Carro?

Allowing an employee to access Carro without accessing your entire Shopify account.
David Rice avatar
Written by David Rice
Updated over a week ago

Which Countries can use Carro's Brand Partnerships?

Does Carro work for international brands?
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Written by David Rice
Updated over a week ago

What are Featured Brands & How do I Become Featured?

Want your brand highlighted as a Carro Featured Brand? Here's how.
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Written by Elias Schrank
Updated over a week ago

How do I end my Relationship With Another Brand?

How to cancel a partnership.
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Written by David Rice
Updated over a week ago

How can I Browse the Directory?

Can I browse the Carro Directory without installing?
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Written by Elias Schrank
Updated over a week ago