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What is Kept in Sync Between the Retailer's and Supplier's Stores?
What is Kept in Sync Between the Retailer's and Supplier's Stores?

Which product attributes are synced (price, inventory, inventory settings, title, description, images, variants)?

David Rice avatar
Written by David Rice
Updated over a week ago


  • Price:

By default, prices are kept in sync unless otherwise agreed upon with your partner. To learn more, click HERE. (Note: when a supplier makes a price change, it can take up to 5 minutes for that to be reflected in the retailer's store.)

  • Inventory:

Inventory is synced automatically between the supplier and the retailer. If the supplier sells out then this would be reflected in the retailer's store.

By default, there's a stock buffer of 5 in place for all partnerships. Carro checks the supplier's inventory levels every hour and displays products as "out of stock" on the retailer's site when inventory sells down to 5 units to avoid overselling.

To adjust the stock buffer, please reach out to the Carro support team.

  • Inventory Settings (Continue Selling When Out of Stock & Track Inventory):

Read more about how inventory settings interact with Carro here.


  • Title

  • Description

  • Images

  • Variants

Once a retailer adds supplier products to their store, the title, description, images, and variants will not sync with any edits made by the supplier. Meaning, that if the supplier updates these product settings, it will not change anything in the retailer's store.

Carro does this to give retailers the freedom to edit products to fit their store's theme and experience, without overriding changes.

How to get the most up-to-date product information?

Option 1. The Retailer can delete the product from their Shopify and then re-add the product through Carro.

Option 2. The Supplier can send the Retailer the materials and the Retailer can update the products manually.

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