After a customer purchases a supplier's product from the retailer, Carro immediately charges the retailer's cc to send payment to the supplier. If this transaction fails, the customer's order is not routed to the supplier's store, meaning the supplier can't fulfill the order. This is because we believe suppliers shouldn't be fulfilling orders until they are paid for their share.
To avoid disruption and ensure your partnerships thrive as a retailer, make sure your credit cards on file charge successfully anytime you receive an order for a partner's product.
In case an order does fail, someone from the Carro team will attempt to contact the retailer. If we're unable to process a retailer order after 10 business days, the order will be canceled, and the retailer's customer will be refunded.
Add a backup credit card.
Make sure the card in your retailer settings is the one you want to use for your business, is not expired, and has the information entered correctly.
Let your card issuer know that all Carro charges are approved prior to publishing your partner's products.
Forecast funds appropriately: If you foresee an increase in sales, be sure to keep the appropriate balance or credit limit for the card on file.
Be sure to use a USD card from a major card issuer.
Causes for Payment Failure:
Below are the common causes for transaction failures, and a solution for each case:
Insufficient Funds - Add funds to your available balance.
Flagged by Card Issuer - You'll need to contact your card issuer and let them know that all pending Carro transactions are approved, now and going forward.
Card Expired - The card will need to be updated with an active card.
Card Reported Lost, Stolen, or Frozen - The card will need to be updated with an active card.
Instructions on how to update your card can be found HERE.
If you have any questions about an order or want to verify a transaction went through, you should be able to reference the recent transaction in your bank statement or contact Carro support for confirmation.