As a supplier, if you lower the price of your product in Shopify, it will also lower the price of the same product in your retail partner's stores.

If you're looking to host a sale on your site but are looking to avoid price changes on your partner's store, you will need to use a store-wide and or item-specific coupon code instead of changing the price of the product.

We understand that this can be confusing, so if you have any questions or concerns, please contact support using the Intercom bubble or via email - support@getcarro.com.

NOTE: If a retailer allows the use of discount codes on a supplier's product, the discount is absorbed by the retailer, and the supplier's payment is not affected.

Did this answer your question?