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As a Retailer, What Happens If I am Unresponsive When My Card Can’t Be Charged?
As a Retailer, What Happens If I am Unresponsive When My Card Can’t Be Charged?

Unresponsive retailers may lose access to Carro - find out how to prevent that here.

David Rice avatar
Written by David Rice
Updated over a week ago

Retailers will be prevented from selling supplier products if, after 10 business days of trying, our systems are unable to bill the retailer’s card successfully.

For retailers that are inactive, inventory will be set to 0 for all Carro-powered products. At that point, all orders over 10 days old that are not paid for will be canceled.

For more information on failed payments and how to fix them, please see this article:
​As a Retailer, Why Might My Credit Card Fail & How Can I Fix it?


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