All of your normal transactional emails that would go to a customer (through Shopify email) will be sent from the retailer, regardless of whether it is a supplier or retailer product getting fulfilled. For example, order confirmation, tracking/shipping updates, and order refunds will all come from the retailer's Shopify email.

By default, Carro blocks all Shopify emails from being sent by the supplier.

However, if the supplier is using Klaviyo to send order updates, the supplier will need to set up a trigger to avoid double emailing customers.

Trigger setup:

1. Add a Flow Filter to restrict the flow to only certain people.

2. Select "What someone has done (or not done)".

3. Select - Person has: "Placed {Shopify} Order".

4. Replace "At Least Once" with "Zero Times".

5. Press the +filter button once.

6. Select - Where: Source Name.

7. Select - Equals: Carro 1-Click Sales Channel Program.

8. Press "Save" to finish. Your trigger should look like the example below.

Once this trigger is set up, you can submit a test order with your partner to confirm that no order update emails are sent by the supplying brand.

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