All of your normal transactional emails that would go to a customer (through Shopify email) will be sent from the retailer, regardless of whether it is a supplier or retailer product getting fulfilled. For example, order confirmation, tracking/shipping updates, and order refunds will all come from the retailer's Shopify email.

For example, order confirmation, shipping confirmation, and order refunds will all come from the retailer's Shopify email.

Below is an example of a retailer confirmation email for a supplier's product:

NOTE: If it's a mixed cart, the customer may receive multiple notifications from the retailer with shipping information.

NOTE: Some suppliers send order confirmation/marketing emails using Klaviyo or other 3rd party apps. If the supplier company is using a 3rd party email platform for sending order confirmation emails, that platform needs to have a trigger set up to stop that email from sending. Instructions here: http://support.getcarro.com/en/articles/6332897-for-suppliers-suppressing-klaviyo-emails

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