Here are 3 important reminders for successfully connecting your accounts:
- Your Instagram must be a Business Account.
- Your Instagram must be connected with a Facebook Business Page in order to properly sync.
- You will need to have admin permissions on your Facebook page in order to connect to Carro.
If you have the above configured correctly, open an incognito window in Chrome (Carro is best compatible with Chrome) and retry the connection process.
If none of the above help, please let us know immediately and we'll be happy to help.